PMC – New Client Questionnaire-General Information

>>DATA PREFERENCE>>POSTAGE PREFERENCE

General Information:

Tabbing:  For folded self mailers, do you prefer to have tabs affixed so the piece may be automated (cheaper postage), or would you rather NOT tab, and go at the non-automated postal rates?

Slug or Tag Lines:  Do you want to add text to the address block?

Codes:  Do you want an ID number, scan line, or other code to be inkjetted or lasered on the piece?

Postage Type:  Do you prefer the job to be stamped, metered, or do you want to use a permit?

Signoffs: 
Signoffs are an important part of any mailing.  The signoff allows you to see what your mailing is going to look like and ensure it is correct before we begin personalizing or inserting.  It is also a quality control measure to make sure we have your mailing piece exactly as you want it to be mailed.  Any corrections or changes are done at this point, before we proceed. On the fax cover sheet, we also notify you of the postage amount due.

What do you need to review, i.e., counts by state and key code, insertion order, sample laser/impact or inkjet names?
Do you prefer signoffs to be sent via email or fax? 
How many setups do you need to review? 
Do you have specific requirements for setups, i.e., a minimum & maximum ask string, maximum address lines, default salutation?  Or will the first 2 or 3 on the file be adequate?

Excess Inventory:  Do you want us to destroy excess material, return it to you, or store it in our warehouse for a minimal fee for a future job?
Before we begin a job, we need to know what we are supposed to do with the excess material, if any.  Knowing this is just as important to us as what class of mail you want to use for your job.  Typically, we do not store inventory 30 days after the mail date unless we receive prior authorization and have client approval of storage fees. 

Printing:
What kind of proof do you require for signoff, i.e., PDF, blueline, etc.
How much overage do you desire?
In what format will you provide artwork?
Can you provide a PDF of what the artwork is supposed to look like?
Account managers cannot open artwork in Quark or other formats, so if you can send the art, fonts, etc. and a PDF output, that is helpful.

Guidelines for Accepting Electronic Design Files
Acceptable formats for design files:
Quark Express 6.0 (.qxd)
Adobe PageMaker CS
Adobe Illustrator CS
Adobe Photoshop (4-color process jobs only)
Macromedia Freehand 8.0 (.fh*)

Acceptable formats for graphics:
.tif, .eps, .bmp
Graphics submitted in any of these file formats must be submitted in the proper color
format. Graphics files submitted in the wrong color format (i.e. color graphic in black
and white document) will require additional design charges to convert. Most clipart is
produced in multi color format and may require conversion to spot color format.

Formats accepted with the premise of additional conversion fees:
Word 2000 Documents (.doc)
High-Resolution PDF files (.pdf)
Note: Files submitted in any format that is more than one version older than the versions specified above may require additional work to convert, resulting in additional
charges.

All conversions require additional time, which must be factored into
production schedules, and due dates.

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